Terms of Service

The Services, which are designed to improve chronic disease management experiences, may include hardware to upload personal health vital data from your medical devices to smart clients (hardware), mobile applications to be installed on your smart clients to receive your personal health vital data from your medical devices (mobile app(s)), web applications allowing you to access with registered user name and password (web app(s)), and other services offered by UMCH (other services) You may choose to use part or all Services. You may use the hardware only after you have purchased the Hardware or received it from a healthcare provider, insurance company or other entity (Provider), and you may use the mobile app(s) only after you have downloaded the mobile app(s) through the Apple iTunes, Google Play Store, or other source. You must also read and accept the UMCH Terms of Sale (“Terms of Sale”) before using the hardware or accessing the Service in connection with your use of the hardware, whether the hardware is purchased from UMCH or received from a third-party Provider, such as a health-care provider, insurance company or other entity.

UMCH reserves the right, in its sole discretion, to modify or replace all or any part of the Agreement (including, without limitation, pricing and payment terms set forth in Fees and Payment), or change, suspend, or discontinue all or any part of the Services at any time by posting a notice or by sending you an email. It is your responsibility to check the Agreement periodically for changes. Your continued use of the Services following the posting of any changes to the Agreement constitutes acceptance of those changes.

Any information you provide to UMCH shall be accurate, complete, and updated. You are solely responsible for the activity that occurs on your account or password and for maintaining the security of the mobile application and web application and any information you input to the mobile application and web application. You shall not use or access another user’s account without such other user’s express permission. You will immediately notify UMCH in writing of any unauthorized use of your account, or any other account-related security breach of which you are aware. The Service is available only to individuals who are adults.

If you create, transmit, submit, display, or otherwise make available information (including, without limitation, information you have made available automatically through connection of the hardware to the mobile application(s)) while using the Services, you may provide only information that you own or have the right to use. When you provide access to any such information through the Services, you give UMCH a license to fully use and exploit that information in connection with providing you with the Services. However, in terms of Personal Information (as defined in the Privacy Policy), UMCH may only use the information you provide as permitted by the UMCH Privacy Policy, and applicable law. Please closely review our Privacy Policy for more information regarding how we use and disclose your personal information.

If you post content or submit material, and unless we indicate otherwise, you grant UMCH a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant UMCH and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify UMCH for all claims resulting from content you supply. UMCH has the right but not the obligation to monitor and edit or remove any activity or content. UMCH takes no responsibility and assumes no liability for any content posted by you or any third party.

You are solely responsible for any decisions or actions you take based on the information and materials available through the Services. Reliance on any information provided by UMCH or in connection with the Services is solely at your own decision and risk.

UMCH may provide links to, or contact information for, third party sites or services. UMCH is not responsible for, and does not endorse, any third-party content, sites, or services including, without limitation, any health care providers, products, tests, procedures, services, opinions, or web sites accessed or mentioned on the Services.

UMCH also may enter into business arrangements with third parties, which will allow you to share your personal data with them. Whether to share your personal data with these third parties will be up to you. By properly following instructions provided to you by UMCH and these third parties, you will be able to decide whether you want to share personal data with these third parties. Sharing of your personal data with third parties is solely at your own decision and risk.

As a condition of use, you promise not to use the Services for any purpose that is prohibited by the Terms of Use or other rules or policies implemented by UMCH from time to time. The Services are provided only for your own personal, non-commercial use.

You shall not (and shall not permit any third party to) take any action that: (i) would constitute a violation of any applicable law, rule or regulation; (ii) infringes on any intellectual property or other right of any other person or entity; (iii) is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, or profane; or (iv) impersonates any person or entity; (v) impose or may impose an unreasonable or disproportionately large load on UMCHs (or its third party providers) infrastructure; (vi) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (vii) bypass any measures UMCH may use to prevent or restrict access to the Services (or parts thereof); (viii) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services, except to the limited extent applicable laws specifically prohibit such restriction; (ix) modify, translate, or otherwise create derivative works of any part of the Services; or (x) copy, rent, lease, distribute, or otherwise transfer any or all of the rights that you receive hereunder.

UMCH grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of services. The application is solely to be used in connection with the service for your private, personal, non-commercial use, subject to all the terms and conditions of this agreement as they are applicable to the service.

UMCH may from time to time provide automatic notifications. Automatic notifications may be sent to you following certain changes made to your UMCH account (including, without limitation, any account you create for accessing UMCHs Services). Some of these notifications may then be customized, deactivated, or reactivated by you. These notifications allow you to choose certain notification messages for your accounts. UMCH may add new notifications from time to time or cease to provide certain notifications at any time upon its sole discretion. Each notification has different options available, and you may be asked to select from among these options upon activation of your notification service.

Because notifications are not encrypted, we will never include your password. However, notifications may include some information about your account(s). Information such as average blood glucose levels, medication information or the number of times you tested your blood glucose may be included. Anyone with access to your email will be able to view the content of these notifications.

You understand and agree that any notifications provided to you through mobile applications or web applications may be delayed or prevented by a variety of factors. UMCH will do its best to provide notifications in a timely manner with accurate information. However, we neither guarantee the delivery nor the accuracy of the content of any notifications. You also agree that UMCH shall not be liable for any delays, failure to deliver, or misdirected delivery of any notification; for any errors in the content of notification; or for any actions taken or not taken by you or any third party in reliance on a notification.

If you are interested in using UMCH Services in a professional or commercial environment or for any non-personal use purpose, you must contact UMCH to obtain and agree to other written terms and conditions.

The use of our mobile app(s) or web app(s) is currently free, but UMCH reserves the right to require payment of fees for certain or all Services. You understand and agree that the Terms of Sale govern the purchase of the hardware. You agree to timely pay all applicable fees in connection with your use of the Services and in the event of any failure to make timely payment in full, UMCH has the right to terminate and cease providing the corresponding Services immediately. UMCH reserves the right to change fees and to institute new charges at any time, with no less than sixty (60) days prior notice to you, which may be sent by email or posted on the Services. Your use of the Services following such notification constitutes your agreement to the terms of payment.

For certain services provided by UMCH that are subscription based, you understand and agree to pay the full amount of the charge by subscribing to the services.

To the fullest extent permitted by law, in no event shall UMCH (nor its directors, employees, agents, partners, suppliers, content providers, licensors, or resellers) be liable under contract, tort, strict liability, negligence, or any other legal or equitable theory with respect to the service (i) for any lost profits, data loss, loss of goodwill or opportunity, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, or substitute goods or services; (ii) for your reliance on the service; (iii) for any direct damages in excess (in the aggregate) of the fees paid by you for the service in the twelve (12) months preceding the applicable claim; or (iv) for any matter beyond its or their reasonable control, even if UMCH has been advised of the possibility of any of the aforementioned damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

UMCH offers email-based and online support tools. You may access support resources or contact our support by visiting https://www.umchtech.com/. UMCH does not make any promises regarding how quickly we will respond to your request for support, or that we will be able to fix any problems you may be having. Any suggestions by UMCH regarding use of the Services shall not be construed as a warranty.

UMCH may terminate your access to all or any part of the Services at any time if you fail to comply with these Terms of Use. This may result in the forfeiture and destruction of all information associated with your membership and will immediately terminate your ability to use the Services in any way. If you wish to terminate your account, you may do so by ceasing use of the Services, and deleting the mobile app. All provisions of the Terms of Use, which by their nature should survive termination, shall survive termination, including, without limitation, warranty disclaimers, indemnity, and limitations of liability. Further, we will retain the aggregated, non-personally identifiable information and data, which may be generated from or based on the information relevant to your account, even after you deactivate or terminate your account. Please see the Privacy Policy.

The services are provided “as is” and “as available” and, to the fullest extent permitted by law, are without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. UMCH and its directors, employees, agents, suppliers, sponsors, and partners do not warrant that: (a) the service will be secure or available at any particular time or location; (b) any defects or errors will be corrected; (c) any content or software available at or through the service is free of viruses or other harmful components; or (d) the results of using the service will meet your requirements. Your use of the service is solely at your own risk. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

You shall defend, indemnify, and hold harmless UMCH, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorney’s fees, that arise from or relate to (i) your use or misuse of, or access to, the Services, or (ii) your violation of the Terms of Use or any applicable law, contract, policy, regulation or other obligation. UMCH reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with UMCH in connection therewith.

A printed version of the Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You and UMCH agree that any cause of action arising out of or related to the service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. The Terms of Use shall be governed by and construed in accordance with the laws of Malaysia, excluding its conflicts of law rules. Any dispute, controversy, difference, or claim arising out of, relating to, or in connection with this agreement, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration referred to the Chinese Arbitration Association, Kuala Lumpur, in accordance with the association's arbitration rules. The place of arbitration shall be in Kuala Lumpur, Malaysia. The language of arbitration shall be English. The arbitral award shall be final and binding upon both parties. You also acknowledge and understand that, with respect to any dispute with UMCH, its officers, directors, employees, agents, or affiliates, arising out of or relating to your use of the service or this agreement:
• You are giving up your right to have a trial by jury.
• You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute.

UMCH may modify this agreement from time to time. Any and all changes to this agreement will be posted on the UMCH site and/or emailed to you. In addition, the agreement will always indicate the date it was last revised. You are deemed to accept and agree to be bound by any changes to the agreement when you use the service after those changes are posted.

The Terms of Use are the entire agreement between you and UMCH with respect to the services and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and UMCH with respect to the service. Notwithstanding the foregoing, the parties acknowledge the existence and validity of the hardware terms of sale, which governs your use of the hardware, if applicable. In the event of any conflict between this agreement and the Terms of Sale document, the applicable Terms of Sale document shall control with respect to the subject matter of such Terms of Sale only. If any provision of the Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. The Terms of Use are personal to you and are not assignable or transferable by you except with UMCH’s prior written consent. UMCH may assign, transfer, or delegate any of its rights and obligations hereunder without consent. No agency, partnership, joint venture, or employment relationship is created as a result of the Terms of Use, and neither party has any authority of any kind to bind the other in any respect. All notices under the Terms of Use will be in writing and will be deemed to have been duly given when received—if personally delivered or sent by certified or registered mail (return receipt requested); when receipt is electronically confirmed, if transmitted by facsimile or email; or two days after it is sent, if sent for next day delivery by a recognized overnight delivery service.

If you have any questions regarding the service, please contact UMCH at [email protected].